Solutions / Banks
Know what Arabic-speaking customers say before they go
Churn decisions at Gulf banks happen most often during a call, not at a branch. intella makes those calls visible to retention teams in time to respond.
Banking call signals linked to churn
A ready signal set for Arabic banking contact-center conversations across the GCC and MENA.
Fee complaint signals
Fee complaints take many forms in Arabic. Our models read intent across Khaleeji, Egyptian, and Levantine variants instead of relying on keywords.
Intent to switch banks
Flag calls mentioning a move to another bank, account closure, or competitor product comparisons for prompt follow-up.
Regulatory grievance signals
References to SAMA, Central Bank, or consumer-protection wording can signal escalation risk. Route them separately to compliance and customer relations.
Digital service frustration
Flag calls that follow failed mobile or online banking journeys as digital-channel frustration, distinct from fee-related churn signals.
Poor service experience
Track agent conduct, waiting frustration, and repeat contacts to spot declining service experience before a formal complaint.
High-value customer signals
Pair churn signals with call topics to focus retention outreach where the conversation points to a valuable customer relationship at risk.
MENA banking compliance, by design
Data handling, access controls, and audit logs account for SAMA and CBUAE expectations.
Data controls
- Processed and stored in GCC jurisdictions: Saudi Arabia, UAE, Qatar
- Delete audio after transcription by default, with configurable retention
- AES-256 at rest; TLS 1.3 in transit
- DPA signed before pilot access
Access control
- Analyst, supervisor, and admin roles control access
- SAML 2.0 SSO for identity access
- Logs capture every view, export, and user action
- Annual pen test reports available under NDA
Inside the banking pilot
A 90-day pilot for MENA financial institutions, with procurement and risk review in mind.
Review a sample of your calls
Share a recent batch of call recordings during the pilot discussion, and see what intella finds before making a commitment.